Relationship Manager

About Us

At StarVale, we provide lottery management expertise to charities, not-for-profits and hospices across the UK. StarVale is part of the Jumbo Interactive Group: An innovative technology company that has achieved remarkable growth over the past 25 years, starting from humble beginnings with a single computer to becoming a thriving global technology business. What sets us apart is our unwavering focus on creating possibilities.

We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.

Who are we looking for?

We are on the lookout for a Relationship Manager who will be accountable for fostering and managing our lottery client relationships to ensure client satisfaction and retention, resulting in overall business growth.
The successful candidate will possess:

• Demonstrable experience of success in a client services, relationship management or account management role.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively with cross-functional teams.
• Customer-focused mindset with a commitment to delivering exceptional service.
• A dedication to fundraising and a genuine interest in helping charities and good causes.

What will you be doing?

As the Relationship Manager, you will be working as part of our Sales & Marketing department, reporting to the Lead Relationship Manager. You will develop and maintain strong relationships with our existing lottery clients, serving as their main point of contact. Working with internal teams, you will coordinate solutions, identify opportunities to benefit current offerings and provide clients with industry updates. You will also resolve issues promptly, focusing on positive client experiences, while implementing strategies for client retention and account growth.

Salary: £26,000 - 32,000 per annum, DOE

Find Your Freedom At StarVale

At StarVale, we're all about ensuring our team thrives, as a valued member, look forward to:

• Hybrid working upon finishing your onboarding (3 days office, 2 WFH).
• Birthday leave
• 25 days annual leave,
• An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well-being.
• Focus on talent management, including career and skills development.
• Global mentoring programme to further your career development.
• A short-term incentive programme that rewards your contributions with an annual bonus, dependent on company performance.
• Free on-site parking is available

Diversity, Equity, Inclusion and Belonging is at the heart of everything we do. All team members have an equal voice and opportunity to thrive. We foster a safe environment where our unique perspectives are celebrated, valued, and truly included and we can bring our authentic selves to work.

We are a 2024 Circle Back Initiative Gold Employer - we commit to respond to every applicant.

Meet the Corporate Services team

Our diverse skillsets span People and Culture, IT, Sales, Marketing, Finance, Legal, Risk, and Investor Relations. We love working in an environment that celebrates intelligent, hard-working people and produces cutting-edge tech. We each play a role in the success of the Jumbo Interactive Group.