Lottery Administrator

About Us

At StarVale, we provide lottery management expertise to charities, not-for-profits and hospices across the UK.

StarVale is part of the Jumbo Interactive Group: An innovative technology company that has achieved remarkable growth over the past 25 years, starting from humble beginnings with a single computer to becoming a thriving global technology business.

What sets us apart is our unwavering focus on creating possibilities. We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.

Who are we looking for?

Working from our office in Galgate as part of the Lottery Administration team, as a successful candidate, you will have:

• A background working in a fast-paced administrative environment.
• Excellent communication skills, including telephone etiquette.
• Enjoy speaking with people from all walks of life and provide them with caring efficient and friendly service.
• Exceptional attention to detail and organisational skills.
• Ability to work effectively with cross-functional teams.
• Customer-focused mindset with a dedication to delivering exceptional service.

What will you be doing?

As a Lottery Administrator, you will work as part of a large team to ensure the efficient operation of the weekly lotteries. Remit includes running lottery draws, handling customer service calls, processing mail, and resolving lottery member queries. The role involves data entry and verification for new members, renewals, and payments, as well as managing debit/credit card transactions and reconciliation.

Please note, this position is full-time in the office.

Salary: £22,308 - £22,575 per annum (37.5 hours per week)

Find Your Freedom At StarVale:

At StarVale, we're all about ensuring our team thrives, as a valued member, look forward to:

• Birthday day off perk
• 25 days annual leave (plus public holidays)
• Commitment to Diversity, Equity, and Inclusion across the employee career journey.
• An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well-being.
• Focus on talent management, including career and skills development.
• Global mentoring programme to further your career development.
• A short-term incentive programme that rewards your contributions with an annual bonus, dependent on company performance.
• Free on-site parking is available

We are a 2024 Circle Back Initiative Gold Employer – we commit to respond to every applicant.

Meet the Lottery Operations team

At Jumbo, we deliver an amazing lottery experience to more than 2.5 million customers around the world, and our platform is used by over 11,500 charitable and commercial partners. In Lottery Operations, we support the player experience for all these people. From our account managers, to customer support officers, to our lottery project coordinators – our service is second to none.