Engineering Manager

Why Jumbo?

We’re an innovative technology company that has achieved remarkable growth over the past 25 years, from humble beginnings with a single computer to a thriving global technology business. We work with over 13,000 causes globally and have helped raise over $250 million last FY.

Here, innovation isn't a buzzword—it's our way of life. We thrive on pushing boundaries as we seek ways to improve business operations, performance and efficiencies. Every voice matters, and every idea has the potential to be impactful.

About the opportunity:

The Engineering Manager aims to do what is needed to ensure the team's success. They are responsible for supporting and promoting a culture of continual improvement, accountability and resilience. Acting as the intersection between engineering and product managers, you ensure that technical and product deliverables are achieved with a team-first approach.

You will work closely with a Product Manager to provide your team with clear goals and responsibilities and quickly identify and solve any delivery blockers.

While there is less emphasis on 'hands-on' coding responsibilities, the Engineering Manager will still engage in technical deliverables, architectural decisions and solution shaping.

The Engineering Manager is comfortable managing team members with different skill sets from their own and can identify the best ways these can complement each other to build a high-performing team. They communicate expectations clearly to all team members and frequently solicit and deliver individual feedback.

Key Responsibilities:

• Foster a continuous improvement mindset amongst the team
• Challenge the team to identify bottlenecks & ways of speeding up delivery
• Inspire ambitious and high-performing teams to continuously learn and grow
• Coach engineers career paths and personal growth in a way that lines up with team goals
• Actively work to help the team form & bond
• Understanding engineering best practices
• Be a subject matter expert in your relevant domain
• Keep informed with the latest technologies
• Work with others to refine and shape clear outcomes for their team
• Own the success of the deliverable outcome
• Manage the health and risks around deliverables
• Ensure engineers have the skills needed to support their team
• Ensure engineers are focused on the sprint & stories at hand
• Deal with team member performance and interpersonal issues

At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to:

• Brisbane-based hybrid working model (3 days/week in the Brisbane H/O and 2 WFH),
• An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being
• Flexible working hours for great work-life balance, (core hours are 10 am-2 pm with flexibility on how you make up the rest each day)
• Focus on talent management, including career and skills development
• An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day
• Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI

We are a 2024 Circle Back Initiative Platinum Employer – we commit to respond to every applicant.

Meet the Lottery Operations team

At Jumbo, we deliver an amazing lottery experience to more than 2.5 million customers around the world, and our platform is used by over 11,500 charitable and commercial partners. In Lottery Operations, we support the player experience for all these people. From our account managers, to customer support officers, to our lottery project coordinators – our service is second to none.